Returns
Order Return Policy
At Infistores.com, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a return window of 14 days from the date you received your items. Please read the following guidelines to ensure a smooth return process.
Return Eligibility
- You can return your order within 14 days from the day you receive the items.
- To be eligible for a return, the items must be unused, in their original packaging, and in the same condition as when they were received.
- Certain items, such as personalized or opened contact lenses, may not be eligible for return due to hygiene and safety reasons.
How to Return Your Order
- Contact Us: To initiate a return, please contact us at admin@infistores.com within 14 days of receiving your order. Include your order number and details about the items you wish to return.
- Return Instructions: We will guide you through the return process, providing you with the necessary information.
- Ship the Items Back: Once approved, return the items to our store address. Please note that the customer is responsible for the return shipping cost.
Non-Refundable Shipping Costs
- Shipping fees paid at the time of purchase are non-refundable.
- The cost of shipping your return to our store is also the responsibility of the customer.
Refund Process
Once we receive your returned items and confirm that they are in the same condition as when they were sent, we will process your refund. The refund will be issued to the original payment method. Please note that processing times for refunds may vary depending on your payment provider.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at admin@infistores.com. We will arrange for a return or exchange at no additional cost to you.
Contact Us
If you have any questions regarding our return policy, please reach out to us:
Infistores.com
Email: admin@infistores.com
We are here to ensure your satisfaction with your purchase!